1. Q: What is your MOQ?
A: 10 pcs.
2. Q:Is your product in stock?
A: More than 98% items are in stock.
3. Q: When my order is ready to ship?
A:3-5 days for stock item; 7-15 working days for production.
4. Q: How is the package?
A: The product is packaged by kraft paper inside, standard Carton outside.
5.Q：How do beginners make it?
A：We have detailed drawing specifications and video tutorials。
6. Q: What is the material of product? Is it safe?
A: Our material is eco-friendly, it made from high quality cotton.
7. Q: Can i get sample?
A: We can offer one free sample for our customer, but only for stock items, you need to pay for the shipping cost, the sample time is around 3 working days.
8. Q: How to ship the package?
A: Our product can be shipped by air/express(EMS, UPS, DHL, Aramex, Fedex, etc).
9. Q: What kind of product you have?
A: Our company have professional handmade source in China, our product lines including embroidery kit, diamond painting, purse kit, key kit, embroidery thread, embroidery hoop etc, and it keeps updating. It's convenient to purchase them in one package, save your time and cost.
10. Q: How can i place an order?
A: Your inquiry -> Quotation -> Confirm the price/lead time/payment terms etc. -> We’ll send the Proforma Invoice -> Customer make payment via Paypal -> Production/Packaging -> Inform the shipping cost -> Customer pay for the shipping cost via Paypal -> We'll ship the package and let you know the tracking number -> Package received and feel free to tell us your comment.
11. Q: What's your return & refund policy?
A: If for any reason our products suffered from quality issue, such as damage during shipping, we are happy to offer product replacement or even refund to customer.