Q. How long is the lifespan of your machine?
A: We use imported molecular sieve from USA, and the lifespan is more than 18,000 hours.
Q. How long is for the warranty period of the machine?
A: We provide 18 months warranty.
Q. What is the sound level of your machine?
A: We adopt multilayer noise design,and the sound level is less than 45db(A).
Q. What certificate do you have?
A: Our oxygen concentrator have been certificated by CE, ISO certificate.
Q. Can you provide OEM or ODM service?
A: Yes, we have strong developing team to support OEM and ODM service. The products can be made according to your request.
Q. What is the sample lead time & production lead time?
A: the stock sample 1 day, making sample 3-7 workdays after received your sample charge.The production lead time depend on your order quantity, about 10-18 days based on MOQ.
Q. What's your pricing term?
A: We can do EXW, FCA, FOB, CIF, C&F, CPT, DDU and DDP.
Q. How to maintain the oxygen concentrator?
A: The user need to clean the first and second filter to maintain the machine. And which need to be cleaned one time one week.
Q. How to clean the filter?
A: Periodicity routine maintenance is required.
On the back of the unit, there are two filters. First foam filter and secondary air suction filter.
Both filter need to take off and clean once a week. You can wash it with soap and water.Be sure to thoroughly dry the filter