1. Q: Are your manufacturer or Trading Company?
A: We are the manufacturer, Shandong Edible Biotech Co., Ltd. is our commercial company dealing with all the sales and after-sales works.
2. Q: Which kind of product can I get here?
A: The full range of dog food and cat food.
3. Q: Can I get some samples from factory? And how long for sending sample?
A: Yes, you can get available stocked samples within 3 days, and new developed samples within 15 days.
Little amount samples usually are free, but cost of product package samples and express freight will be charged.
4. Q: Can you OEM and ODM?
A: We have advanced production equipment to ensure the quality of your order. Meanwhile there is dedicated design team to help with the sample artwork for free. OEM or ODM solution are preferred, and we also have our own brand of products for your favorite order demand.
5. Q: How to settle the issue of formula and package?
A: The goods will be produced with the customers' formula with exclusive potential MOU agreement or by choosing recommended formula of our own; customized package with client's logo is available and usually provided by the buyer and send to our factory before production.
6. Q: How can we get a quote?
A: Please let us know the specification of pet food product in details, such as grade, formula, material, size, shape, color, quantity, etc.
7. Q: What is our guarantee on price and discount?
A: We always offer the better price with guarantee on cost control based on our production capacity and technology improvement, and the discount is renewing every time according to the PO quantity.
8. Q: How about the delivery time?
A: The goods in regular formula will ship out within 10 to 14 days after the receipt of deposit payment, while customized formula will take more time to confirm and recheck before production.