Q1: Do you have current sample in stock?
A: Usually we don’t have, because the battery should not be stored for too long, and different customers have different requirements, even if the voltage and capacity are the same, other parameters may be different. But once the order is confirmed, we can finish your sample very quickly.
Q2: How to solve the quality problems after sales?
A: after sales:(1) Take photos & videos of the problems and send to us.(2) Send back the physical problem battery by express to us.(3) Engineer will analyze the defective battery within 2 working day.(4) 1 Year Warranty after leaving our factory, our defect rate is under 1%,we'll repaired or replaced the battery for free if non-human factor quality problems be confirmed .
Q3: What kind of certificates could you provide for these batteries?
A: We have CE,CB,KC,MSDS,UN38.3 for most our current model, if It's custom-making design, usually no current certificates, we could apply for you if you need, but the related fees should be paid by your side, and if your order is big enough, certificate fees can be refunded.
Q4：Can I have a sample order?
A:Yes, samples orders are welcome. We can offer free samples if the quantity not above 3 pcs, you only need to pay the shipping cost.
Q5：What about the lead time?
A:Sample needs 7-10 days, mass production needs 3-4 weeks for order quantity more than 1000pcs.