Q1:What is the MOQ?
A:NO MOQ,for hot products, we have a certain stock.
Q2:Do you offer samples and sample time?
A:Yes,very welcome get sample for testing and sample time is 3-5 working days.
Q3. How do you ship the goods and how long does it take to arrive?
A:5-7 days for air transportation, 3-5 days for international express. 20-40 days for sea transportation.
Q4. Is it OK to print my logo on led light product?
A:YES,Our professional art department can design samples for you to confirm according to your requirements.
Q5:Do you offer guarantee for the products?
A: Yes, we offer 2 -5 years warranty to our products.
Q6:Can you customize and design products for us?
A:Yes. We have a professional R&D team including optics engineers who are proficient
in DIALUX design,structural engineers who are proficient in CAD, PR/E design and heat dissipation treatment,and electronic
engineers who are proficient in PCB design and electrical design of drivers.
Q7: How to deal with the faulty light?
A:Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we
will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q8:What kind of payment terms can you offer?
A:We support VISA ,e-Checking ,L/C,T/T,Western Union,paypal payments.