1.How can I get the price?
-We usually quote within 24 hours after we get your inquiry(Except weekend and holidays).
-If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
2. Can I buy samples placing orders?
-Yes.Please feel free to contact us.
3.What is your lead time?
-It depends on the order quantity and the season you place the order.
-Usually we can ship within 7-15 days for small quantity, and about 30 to 45 days for large quantity.
4.What is your payment term?
-T/T,Western Union,MoneyGram,and Paypal.This is negotiable.30% deposit of the full amount before production.70% full payment before shipment.
5.What is the shipping method?
-It could be shipped by sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect).Please confirm with us before placing orders.
6.How do you make our business long-term and good relationship?
-1. We keep good quality and competitive price to ensure our customers benefit ;
-2. We respect every customer as our friend and we sincerely do business and make friends with them,no matter where they come from.
7.Are you a manufacturer or a trading Company?
-We are experienced manufacturer for bakeing equipment for over 7 years, as well as other kitchen equipment.
8.What the minimum order quantity (MOQ)?
-We are willing to provide 1 pcs or set for sole customers or big quantity for suppliers. That includes 1 pcs for a trail order.
9.Do you customize products and logo based on designs provided ?
-Yes we do, we just need full details of the customized product and customized logo can be for at least 10 pcs/ sets. We can provide products without logo for 1 pcs/set
10.Do you provide instructional and tutorial videos of how to use machines?
-Yes , we also provide tips of how to use the products very effeciently in order to have longer shelf life and avoid quick damage of spare parts.
11.Can you provide Kitchen design ?
-Yes, Once we have the 3D design size of your kitchen we can design accordingly based on catering service you provide, such as hotels, restaurants, any other different kinds of Kitchen.
12.Do you provide warrenty if yes, for how long ?
-Yes we provide one year warrenty, if the product has a problem we will help send the spare parts once we are provided the evidence such as pictures and videos during warrenty. We also provide all kinds of spare parts after sale.