1) Q: Where is your company?
A: Our headquarters is located in Shijiazhuang, Hebei Province, factory in Lingshou, also with many cooperated factories around the domestic.
2) Q: What's the port of loading?
A: Normally Tianjin Port, Nanjing Port, Dalian Port, Jiujiang Port, and other port in China.
3) Q: How is your packing?
A: Normally we pack our stone with fumigated wooden boxes (foam and plastic film inside) with plastic tapes in 6 sides, further strengthened with iron sheet in the corner. Individual carton packing or customized packing is available.
4) Q: What about shipping mark?
A: We can provide neutral shipping mark, or customer trade mark / OEM trade mark are available.
5) Q: What's your sample policy and sample lead time?
A: Small samples are free. Even the courier fee will be refunded after you place the order. The lead time for small sample is 1~3 days.
6) Q: What's your MOQ?
A: For Slabs & Tiles, Cladding stone, usually in 100 m2.
B: Other items depends, such as Sculpture can be MOQ 1 Set, tombstone can be 5 sets.
7) Q: How do I know the quality of the products?
A: We'll send you the order update and product pictures for you to see for yourself. QC inspection by yourself / your friend / 3rd QC agent is accepted.
8) Q: What's your payment term?
A: For full container: 30% deposit by TT, balance against copy of B/L.
For LCL: 50% deposit and 50% balance payment before shipping.
9) Q: What's your production lead time?
A: The normal lead time is around 3 weeks for one 20' GP. Faster lead time is available upon confirmation.