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Q1:Why should I buy from you not from other suppliers
We have a comprehensive scientific ISO 9001 quality management system, years of experience in industrial air desiccant, catalyst, adsorbent, a number of patents, and participate in the formulation of a number of Chinese chemical industry standards
Q2:What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Q3:Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, welcome to contact us.
Q4:What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment.
The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
Q5:What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Q6:Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.