What is your sample's policy and delivery time?
2-5pcs free samples without personalized logo, with freight collect.
Would the pens be customized?
Sure, pen can be made as per your detailed requirements.Such as logo personalized, pen color customized, open new mould, and so on.
Can we print or laser our LOGO on your products?
Sure, warmly welcome! Please send us logo files with "AI,CDR, HD picture(PDF, JPG)" format.
I need some product very urgent, how soon I can get it?
- Without printing,1-2 days if there is stock.
- With 1 color or easy 2 colors, we can produce within 7 days
- For more products, please send your design and quantity to
our sales to get turn-around time.
The express ( UPS / TNT / DHL / FEDEX ) lost / broken my parcel, how could I do?
- If you didn’t receive your parcel in time, feel free to contact us, we’ll track the parcel for you.
- If you receive it, but it’s broken,part or all of products broken or lost, please take photo and refused to sign for it, then please send photo to us,we’ll contact the express for claim and re-make products for you for free if you still need them.
How to protect my money safety?
Alibaba Trade Assurance can do it.