1.Q: Which trade term I can choose?
A: You can choose FOB,CIF, DDU or other terms. You can book ship or I can book ship for you.
2.Q: How can I get quotation from you?
A: You can make the inquiry online on Alibaba, or send email to us. It is better if you can tell what is your detailed request
information. We will reply to you within 1 hours on work days, and within 4 hours on holiday.
3.Q: How can I choose right machine and how to assure quality?
A: You can choose machine on our website according to your request. Or You can let our seller know what is your request specification or what is your parts, so let our seller recommend suitable machine to you. We have do trade machine years, and export machine to over 100 countries. We have CE, ISO, SGS and other quality certificate.
4.Q: How can I make the payment?
A: We can make the deal on Alibaba online platform, you can pay by T/T or Credit card. You can also pay to my company business bank account. You can also choose L/C or other way.
5.Q: How do you provide train?
A: We will send one video that will teach you how to operate the wheel diamond cut machine, and you also can come to china and we will have professional engineer who teach you for free.
6.Q：If the machine has problems, what should i do?
A: We have a engineer team who will provide 24 hours service, if you meet any problems, our engineer will help you solve it by video call or phone.