Q1. Are you a factory or trading company?
A: Yes,we are factory, but not only factory, we also have sales team, own designers, own showroom, can help buyers to decide which products are their suitable choice, and all your inquiry will be replyed within 24 hours.
Q2. Could you send me all your catalogues and price list?
A: As we have more than thousands of items, even 1 item have different size and package, it is really hard to send you all our catalogue and price list for you. Please inform me the items, size and packages you are interested in, so we can offer you the price list you need for your reference .
Q3. Can I get some samples for testing?
A: we are honored to provide samples, the shipping cost should be paid by customers at first. And it will be returned to you in our first time cooperation.
Q4. How does your factory do regarding quality control?
A: Our factory has passed ISO9001 2008, REACH, FAMIQS Certificate.
Q5. What's your Delivery Time?
A: In generally, the delivery time is 5 days-15 days after receiving payment. For large quantity it will be checked with production dept. We will make the delivery as soon as possible with the guaranted quality.
Q6. What is payment terms?
A: L/C, T/T, Western Union, and Alibaba Trade Assurance are all accepted, and if you have better idea, please feel free to share with us.
Q7. Which documents can you supply?
A: We usually provide our customers with Commercial Invoice, Price List, Packing List, COA, Origin Certificate, Quality/Quantity Certificate, Beneficary's Certificate, MSDS, B/L and others as your request.