1. Is the generator used already?
Xinhongyuan does not make second-hand machines, only brand-new machines, and signs the formal contract. If there is a refurbished machine, a full refund will be given.
2.How long is the machine warranty period?
All generator sets manufactured by Xinhongyuan are covered by the global joint warranty, with one year warranty (except forman-made damage) and a lifetime warranty.
3.Is the generator easy to use? Is it easy to operate?
The generator of Xinhongyuan have been debugged before leaving the factory. After receiving the goods, connect the power cord, pour diesel oil and start them, and they are ready for use. Detailed operating instructions can be viewed in Xinhongyuan Service>> Unit Startup Steps
4.How to choose the suitable diesel generator set?
A. Consider the power（kw） of the generator set . You can provide the load of the electrical equipment. The customer service staff will help you calculate and recommend the generator set suitable for you.
B. Consider the purpose of the generator set （ it is for regular use, backup, or emergency use)。
C.There is the style, which varies from place to place, open type, silent type , mobile type , automatic, etc. can be selected.
5.How long can it be shipped?
In stock, Delivery within 5 days after receiving deposit or payment for goods; customized generator sets will be shipped within 10 working days after receiving the deposit or payment for goods (except for special requirements).