1.Q:Purchasing How could I buy the products I need if there is no price in the website?
A:Buyers need to send required product details to us via e-mail, and then we will provide reasonable quotations as request.
2.Q:How long I could get reply of my inquiry?
A:Buyers will get a reply within 24 hours.
3.Q:What kind of warranty you offer?
A:We provide 1 year warranty for all.
4.Q:What are the terms of payments you offer?
A:Payment of the goods should be set in USD or RMB on the basis of goods exchanging. We accept payment of T/T, Western Union and cash only.
5.Q: How long will it take to deliver goods?
A:We will start preparing goods upon receipt of buyers’ T/T copy. After receiving your full payment, we will deliver the goods within the deadline which both parties agreed.
6.Q:What kind of packaging you offer?
A:During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.
7.Q:What kind of transportation methods you offer?
A:(1) For spare-parts, we use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies. But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.
(2)For goods with large package, we will transport by air and sea, and we will confirm freight with buyers’ prior delivery.
8.Q: When we receive the box, find any items missing or defective, how should we do?
A: Please contact us ASAP, we will check and give you best solution soon.