1, Q: Do you have a catalogue ? Can you send me the catalogue to have a check of all your products ?
A: Yes , We have product catalogue . Please contact us on line or send an Email to sending the
2, Q: Do you have a price list ? I need your price list of all your products.
A: We do not have a price list of all of our products. Because we have so many items,and it’s
impossible to mark all of their price on a list . And the price are always changing because of
the producing cost . If you want to check any price of our products , please feel free to contact
us . We will send offer to you soon !
3, Q: I can’t find the product on your catalogue, Can you make this product for me ?
A: Our catalogue shows most of our products, but not all. So just let us know what product do you
need , and how many do you want . If we do not have it , we can also design and make a new
mould to produce it . For your reference, making a ordinary mould will take about 35-45days.
4 Q : Can you make customized products ? And customized packing ?
A: Yes. We made a lot of customized products for our customer before .(mainly wire harness)
And we made many moulds for our customers already .
About customized packing , we can put your Logo or other info on the packing . There is no
problem . Just have to point out that ,it will cause some additional cost.
5, Q: Can you provide samples ? Are the samples free ?
A: Yes , we can provide samples. Normally, we provide 1-3pcs free samples for test or quality
checking . But you have to pay for the shipping cost . If you need many items, or need more
qty for each item, we will charge for the samples.
6, Q: What kind of payment do you accept ? Can I pay RMB ?
A: We accept T/T(Wire transfer), Western Union and Paypal . Please be sure that we can
receive the same amount of the Invoice. And you can pay money In RMB . No problem .
7, Q : What about your delivery time ?
A: We have a lot of products in stock . We can send the stock products in 3 work days.
If without stock , or stock is not enough, we will checck the delivery time with you .
8, Q : How to ship my order ? Is it safe ?
A: For small package, we will send it by Express, tsuch as DHL,FedEx,,UPS,TNT,EMS. hat’s a
Door to Door service .
For big packages, we will send them by Air or By sea. We will use good packing and ensure
the safety . We will be responsible to any product damage caused on delivery.
9, Q: Do youu have a guarantee of your product quality ?
A: We have a guarantee of one year
10, Q: Can I become an Agent / Dealer of KINKONG products
A: Welcome ! But please let me know your Country/Area fisrt, We will have a check and then
talk about this . If you want any other kind of cooperation, do not hesitate to contact us.