Q1: What is the Warranty for the faucets?
A1: For the faucets, we have 3 years warranty. If any quality problems on our side were found in this period,we will send you the replacement in your next new order.
Q2: What is your MOQ?
A2: 100pcs each model while we accept less quantity at the beginning of our cooperation so that you can test our product quality before normal order.
Q3 : What type of cartridges you provide and the lifetime ?
A3 : We provide ceramic cartridges mainly including:
Spain Sedal & Taiwan KCG Cartridge: 500,000 times open and close;
Local Cartridge: 200,000 times open and close.
Q4 : What about the delivery time ?
A4 : It takes about 15 days for trial order quantity less than 1000pcs; about 25 days for 20ft; about 30 days for 40ft.
Q5 : How can we get sample to check quality ? And how many days ?
A5 : You can order one or few pcs sample to check our product quality firstly. It can be ready within 3 days once we receive the sample payment.
Q6 : Do you charge for samples and freight?
A6 : As per our company policy, the samples and freight will be on customer's account while sample charges will be returned to you in your first official order.
Q7 : Is there cheap shipping cost to import to our country ?
A7 : For small order, express will be best; For bulk order, sea shipment is the best but takes longer time; For urgent orders,we suggest by air.
Q8 : Can we get support if we have our own market position ?
A8 : Please inform us your detailed schedule on your market demand, and we will discuss and propose helpful suggestion for you to find the best solution.