Q: Are you trading company or manufacturer ?
A: We are factory.
Q: How long is your delivery time?
A: Generally it is 5-8 days if the goods are in stock. or it is 10-20 days if the goods are not in stock, it is according to quantity.
Q: Do you provide samples ? is it free or extra ?
A: Yes, we can provide some free sample, but the shipping cost should be on the customers’ account. You can either pay us the shipping cost or arrange a courier to collect the samples.
Q: How to confirm the Product Quality before placing orders?
A: By sending you our available samples.Or if you have special requirement on the goods, we can prepare samples according to your requirement and send to you for your confirmation.
Q: What’s the MOQ?
A: For the high value product, our MOQ starts from 1g and generally starts from 10g.For other low value product, our MOQ starts from 100g and 1kg.
Q: Is there any discount?
A: Yes, for larger quantity, we always support with better price.
Q: How do you treat quality complaint?
A.All our products are strictly tested by our QC, and confirmed by QA; unqualified material will not be released to customer. In case any quality problem is confirmed to be caused by us, we will replace the goods or refund your payment immediately.
Q: How to place order and make payment?
A: You can send our your Purchase order(if your company has), or just send a simple confirmation by email or by TradeManager, and we will send you Proforma Invoice with our bank details for your confirmation., then you can make payment accordingly.