Q: How to contact Trade-manager?
A: Same account can service for you best, it knows your requirements clearly.
So, when contact via TM, please chat with same account always.
One account care for your order from design to pack.
If it can not reply to you asap or off-line, it must busy for you or other girl.
Then, please email it.^_^
Q:Custom color. Custom design.
A:Welcome to contact me about your custom color and design idea!~
We do the custom-made dress for you and no custom fees.
But we do not provide return and replacement of the unique changed design dress, because the style has been changed just for you.
Hope your understanding~
Q:Custom size. Pls size. Size deviation.
A:Custom size is okay and no custom fees.
Plus size is okay. Will need plus fees when size larger than US14.
Allow size deviation about 1-2 inch.
Because different people and factory has a bit different measure way.
Pls measure or check your size according to our size chart before order.
Q:Rush order for urgent time.
A:Every dress is custom-made for you. Processing time is 25 to 40 days.
But if you can not wait time, pls email me!
We accept rush order, do our best to do nice job to catch your event!
1.Please contact us firstly before sending items back to us, and we don't accept returns without contacting us.
2. Please keep items in new condition (no smoke scents, no human stains or destruction,no perfume, no alterations).
3. Rush order fee and the shipping cost you paid before is non-refundable.
4. Dresses must be received back to us within 8 days of your receipt.
6. For exchanges, the buyer must pay all shipping/handling charges.
7. Please include notes with your name, address, item No and a brief explanation of the reason for the return.
8. No Refund: Custom-made or Plus Size and Made to your Specification.