Q: 1. Can I have a sample order?
A: Yes, welcome sample order to test and check quality.
Q: 2. Do you have any MOQ limit?
A: For neutral packaging products, no MOQ requested.
B: To OEM package and products, MOQ is negotiated
Q: 3. Which payments are acceptable?
A: PayPal, Escrow, Western Union, T/T, LC all are acceptable.
Q: 4. Which shipping methods are available?
A: Yes, Fedex, DHL, TNT, UPS, EMS (door to door);By Air or By sea all are available.
Q: 5. How about the lead time and delivery time of my order?
A: Lead time: for samples, 2-3 working days after receiving the payment.
B: Lead time: for bulk order, 3 to 7 working days after receiving the payment.
Q: 6. How to order vapor band ?
A: Pls contact us online or send us email, we will send you PI, once receiving your payment, we will send out goods soon and tell you the tracking number.
Q: 7. How to proceed the order if I have logo to print?
A: 1) send us the logo files
2) after received your confirmation of the logo, we will do sample and send it to you check;
3) if you confirm the sample is ok, we will produce the mass;
4) once cargo ready, pls pay the rest payment and we will send out goods and tell you the tracking number;
Q: 8. What is the guarantee of our products and how about the returns?
A: 1) A year warranty
2) Warranty service will be honored if the damage is not caused by human;
3) Pls send back the defective goods within the warranty period, we will repair them or send you new free;
4) If there are only several piece accessories(the fee is less or around shipping fee) are damaged, pls send us some pictures and video about the detail problem. Once confirmed the problem, we will send you free new goods instead with your next order.
Q: 9. Do you accept drop shipping?
A: Yes, it's available, we will send out goods according your detail shipping address.
Why choose 331332CN ?
A). 331332CN is a professional E-cigarettes manufacture in Shenzhen of China. 331332CN has an advanced quality program and quality control laboratory, allowing us to conduct tests for E-cigarette's size, function, reliability and quality.
B).Hongxinrong only choose the best quality raw materials for all products, The short and efficient procdures ensure us not waste any cost or time in process..