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Our Candles Application
How To Burn Candles
Q1. Are you a Trade company or a Manufacturer?
Our company is a leading manufacturer and exporter of candles. We have been in this line for more than 15 YEARS.
Q2. Could you make a special design for me?
Yes, of course. We have professional designers who are rich in experience. We can design according to different customer needs.
Q3. What wick quality variants are there?
Wick is the soul of candles.
We have 100% cotton wick and 100% natural fiber wick that import from the USA.
We will use the wick that suits the candles best to guarantee it is burning perfect.
Q4. Do you have certificates or any test reports?
For certificates, we have Reach.
For test reports, it is usually required by the clients and in the title of their name. Like EN15493, EN15494, EN15426
Q5. Can you produce according to the samples?
Yes, we can produce by your samples.
Q6. What is your sample policy?
We can supply the sample for free if we have ready parts in stock, but the customers have to pay the courier cost.
Q7. What is your sample time?
If we have the ready parts in stock(like the candle molds, candle containers or fragrance), the sample can be completed within 24hours.
If need custom your candle size and fragrance, it needs 5~7days.
Q8. What’s your MOQ?
Generally, our MOQ is 5000pcs, but if we have ready parts in stock, like the candle glasses or candle tins or candle ceramic cups, we accept small orders.
If we don't have the ready parts in stock and need merchandise from the parts factory, that will need high MOQ. That depends on your specific inquiry of candle.
Q9. Can you custom the fragrance that I need?
Yes, we have professional flavorist, just send us the scent sample, we can copy your scents.
Or you can select from our scents list, and we can send you the scents sample, so that you can smell it and select your loved scents to make the candle.
Q10. What are your terms of packing?
Generally, we pack our goods in neutral cartons. If you have legally registered Patent.
we can pack the goods in your branded boxes after getting your authorization letters.
Q11. How about your delivery time?
Generally, it will take 25 to 35 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q12. What are your terms of delivery?
EXW, FOB, CFR, CIF.
Q13. Do you test all your goods before delivery?
Yes, we have 100% test before delivery.
Q14. What are your terms of payment?
T/T 30% as deposit, and 70% before delivery or against copy of shipping B/L. For long-term business relations, we have more advantageous terms for payment.
Q15. How do you make our business long-term and a good relationship?
1. We keep good quality and competitive price to ensure our customer’s benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.