Q1. Can I have a sample order for electric bike battery?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 15 days, mass production time needs 20-30 days for order quantity.
Q3. Do you have any MOQ limit for sample order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: EXPRESS,Airline and sea shipping also optional. It usually takes 3-7 days/ 20-35 days to arrive.
Q5. How to take care of this battery?
Do not connect the positive and negative terminal directly.
Do not expose the battery under high temperature condition.
Do not disassemble the battery pack without technician’s guide.
Keep the battery away from water,salt,acidic.etc.
Keep the battery clean and dry.
Use the compatible charger to charge it.
Charge the battery one time at least per two months.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 1-2 year warranty to our products