1) How secure & reliable is my purchases from Han Yaw Enterprise Sdn Bhd ?
A) We proposed to all buyers to go through Alibaba trade assurance, to protect your interest in all transactions and also all communication between buyers and seller via message and RFQ in Alibaba platform for transparency and tracking records.
2) What should buyer do if goods are found to be damaged due to shipment upon delivery?
A) Seller always advises buyer to buy cargoes insurance before the vessel depart from Port of Loading (POL) with the commercial invoices, packing lists and draft Bills of Lading from shipping lines or freight forwarders that will be provided by seller.
B) Once a report of damage is lodged to us, the seller will hire assessors to survey and study the cause of the damaged goods at the port of destination to examine, assess and evaluate the damages caused. Once certified the causes of damages are due to the manufacturer's side, and the goods are not in saleable conditions. The seller will do the necessary refund as per case studied and certified.
3) Are samples available upon request?
A) Upon request, seller can provide limited free samples on conditions that courier, shipping & delivery costs will be borne by the buyer.