1.Are there any coatings or chemicals on your products?
A: No, just birch wood, no coatings, no toxins included.
2.Please list out all applicable EU/National legislation associated with the products.
A: Regulation 2023/2006 (EC).
3.How will you deal with the shortages, damages to the product/s, wrong paper work?
A: The tolerance for coffee stirrer normally +-3% acceptable, because we calculated by weight, the weight might be a slight different from the different shift. For damages, although we will make strict control during mass production, to be honest 1-3% might be included. We will do our best to down this rate. For wooden cutlery, the damages or crack 2-3% might possible, we controlled by auto-machine and workers recheck. For documents, we will send the draft before issuing them, to make things correct.
4.Do you have a pest control system in place? If yes, is it managed internally or subcontracted?
A: Yes do pest control here, it's internally. 7-9 times per 6 working days inspection required. No infestation during the last six months.
5.How do ensure continuity of supply of products during a natural disaster, and or force-majeure?
A: For log, we have two production base in Russia to ensure a continuous supply of log and most of the semi-products, in 3-5 years, we are statable in raw materials.
6.Does your product and packaging complies with EU REACH & Packaging Waste Directive?
7.Does any of your product/s are made up certified material?