Q1:Are you a manufacturer or trading company?
A:We are manufacturer. We have been in providing the professional products in touch display panel field.
Q2:How long is the warranty period?
A:We supply 1-year free warranty, but according to the laws of each region, it may be 2 years minimum.
Q3:Is customization available?
A:Yes, we can do OEM and ODM, we supplied different customized service for customers.
Q4:What are the shipping and payment methods?
A:Overseas shipping is FOB Keelung, shipping fee will be charged by customer or by forwarder. Payment is after NRE 100% received, and products without NRE, will be charged 20~50% deposit of total amount, all payment should be done before item delivered. Large amount and large number purchasing customers can use OA30 or OA60.
Q5:What is the MOQ?
A:Each product has different MOQ, the sample can be purchased at least one; 20 MOQ for large-sized models; 100 MOQ for small-sized models; 500 MOQ for customized (OEM/ODM) models.
Q6:Which Operating System do you supply?
A:Mostly are Android 7.0/8.0/10.0, but it depends on the motherboard, and others are Windows 10, and the version depends on customers’ need.
Q7:How long is the lead time?
A:Part of our products have inventory in stock, we can ship out immediately. The lead time of standard models is 8 weeks, customized (OEM/ODM) sample is 4 weeks, (including design and manufacture) mass production model is around 8 weeks or depends on different projects.
Q8:Where is the export port?
A:Mainly in Keelung Port and Shenzhen Port, both are registered as qualified export company.