To proceed ODM, we will create a product design for your examination before developing ODM product.
Yes, we can handle customized package if required. The cost would depend on packaging styles/types, dimensions, materials, thickness, etc. The most common would be packaging box, we can also proceed with cardboard with hanger as well as custom design packages.
7. Is it possible to show my logo on the products?
Yes, we can show your logo on the products but not for modules for example Bluetooth module or CMOS fingerprint module. One-color logo silk-screen on the product is the most cost-saving effect.
8. What is the lead time of mass production?
The lead time of mass production would depend on quantities and parts like chipsets, metal plates, and ABS. For standard parts we have regular stock (for example: keyboard controller, USB Hub, etc.), the lead time would be 25-35 days upon confirmation/approval of pre-production samples. For the critical parts like Bluetooth chipset, touch sensor board, or controller of the smart card reader which we do not have stock, the lead time would be 60~ 75 days. Above lead time are available for new items.
9. What kind of payment term do you accept?
The payment term will be 30% advance payment, balance before shipment. For the order along with an amount lower than USD 1500, we may request 100% advance payment to be paid by online payment systems like Payoneer or PayPal.
10. How about the shipping method?
In most cases, the trade term would be FOB Shenzhen/ Guangzhou/ Zhongshan Seaport China. The shipment could be arranged by the client or Digimore, in the way of SEA or AIR. The most common shipping method would be EXPRESS, we can use: DHL / UPS / FedEx / TNT / SF Express / EMS / other express companies for prompt delivery. It is always welcome by using your contracted courier if necessary.
11. What is the warranty of the products?
For PC peripherals like keyboard or mouse, we provide 0.5% free units per shipment as RMA replacement. For Bluetooth modules and CMOS fingerprint modules, we provide one-year warranty.