What’s the package of the fiber laser engraving machine for metal?
We have 3 layers package: for the outside, we adopt wood craftcase; in the middle, the machine is covered by foam, to protect the machine from shaking; for the inside layer, the machine iscovered by thickening plastic bag for waterproof.
Will the package be damaged during transportation?
Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe transportation. We have exported to over 180 countries worldwide. So please don’t worry, you will receive the parcel in good condition.
How to install and run the fiber laser engraving machine for metal?
Our technician have installed the machine before shipping, for some small parts installation, we will send detail training video, user’s manual along with the machine. 95% customers can learn by themselves.
What should I do if the fiber laser engraving machine goes wrong?
If confronted with such problems, please contact us ASAP and do not try to fix the fiber laser engraving machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
How can I get the most suitable machine for me?
You can tell us your work materials and detailed work through pictures or videos so that we can judge whether our machines can meet your needs. Then, we can provide you with the best model based on your experience.
This is the first time I have used this kind of machine. Is it easy to operate?
We will send you manuals and guide videos in English, which can teach you how to operate the machine. If you still can't learn how to use it, we can help you through the remote online control software. Or, we can talk by phone, email or other contact methods.
Is the machine operating safely?
Yes, the laser operation is completely safe. YONGLI laser machine provides many safety systems, such as leak proof socket, emergency stop button, water alarm, red dot focus.
This model is not suitable for me. Do you have more models available?
Yes, we can provide many models. (100 * 100mm, 150 * 150mm, 200*200mm, 300 * 300mm, etc) and laser power (range from 20 watts to 100 watts) for your application or receive price information.
What guarantee is there if the machine fails?
The machine has a one-year warranty. If it fails, usually, based on customer feedback, our technicians will find out where the problem is. If the problem is caused by a quality failure, other parts except the wearing parts will be replaced free of charge. Raycus / MAX / JPT laser source 2 year warranty.
How about the documents after delivery?
After shipment, we will send all original documents to you by email or DHL, including packing list, commercial invoice, bill of lading and other certificates required by customers.
How long is the delivery time?
For standard machines, it will be 5-10 days; for non-standard machines and machines customized according to customer specific requirements, it will be 15 to 30 days.
What is the payment method?
Wire transfer to our company's official bank account or through Alibaba trade assurance.
Do you arrange the shipment of the machine?
Yes, for the EXW price, it is very expensive to extract the machine from our factory, and we can ship the machine to any China seaport warehouse by adding some domestic transportation fees. For FOB or CIF, we will arrange shipment for you.