1. Are you a manufacturer or trading company?
We have our own factory, trading company and 15 stores in Viet Nam.
2. What is your MOQ?
• The first order (sample): Our MOQ is 1pce/ design, 10pcs/ order
• From the second order: Our MOQ is 3pcs/ design for gold and 20pcs /design for silver products, 50pcs/ order.
3. When is gold price fixed?
The gold price is fixed when official order is confirmed (Once you pay the deposit).
4. Do you offer customized service?
Customized service is accepted. Besides, our design team can develop the designs from clients’ sketch. For OEM service:
• Customized fee is around $80 if HTJ creates 3D file.
• Mold charge is around $50 if customers provide HTJ with a metal master to make mold.
We will refund you the mold charge when the order quantity is more than 200pcs
5. Production lead time
The production lead time is 2-3 weeks upon receipt of deposit.
6. Payment term & method
We accept payment by Bank transfer, PayPal, Binance, Western Union, Moneygram.
As the official order is placed, a 50% deposit is required. The balance must be made before shipment.
7. Shipping method
We use FedEx, UPS service for all shipments and shipping fee depends on final weight of the parcel, but min charge for 1kg parcel
is required by FedEx/UPS:
• If you already have Fedex/UPS account, we will use yours.
• If you don’t have Fedex/UPS account, we will pay for the shipping fee that will be added to your final invoice.
8. Exchange & return policy
Products with technical problems should be informed to us within 4 days after the receipt date. Clients can choose either
• Sending back the products to us for fixing. Once fixed, products will be shipped to you and the two-way shipping fee will be on
• Keeping the products and we will offer a compensation on the next order.