Q2: How do you deliver the printer to me?
A2: If you have a freight forwarder in China, we can arrange to deliver the goods to your freight forwarder’s warehouse. If you do not have a freight forwarder in China, we can find cost-effective freight forwarders and transportation methods for you to deliver the goods to your country.
Q3: How can we start to use the printer?
A3: We will send the detailed manual and teaching videos with the package of the printer before use the machine, please read the manual and watch the teaching video and operate strictly as the instructions, and if any queries, our technical support online by team viewer and video call will be help.
Q4: What about the warranty?
A4: We have 24 months warranty and lifelong technical support, not include consumables like print head and ink dampers.
Q5: Where can I buy the spare parts and inks?
A5: All spare parts and ink will be available from us during the whole lifespan of printer, or you can buy at local.
Q6: What about maintenance of the printer?
A6: The printer has auto-cleaning and auto moisturizing device, each time before power off machine, please do a normal cleaning so that keep print head wet. If you don’t use the printer more than 1 week, it’s better to power on machine 3 days later to do a test and auto clean.