1. What types of natural stones do you offer?
Our Natural stone products include Granites and Marbles (Gangsaw, Mini Gansaw, Cutter , Random Slabs , Tiles , Prefabricated Kitchen countertops ) , Sandstone, and Limestone ( Patio Packs , Cobbles and Wall Mossaics ) from India, as well as Artificial Stones like Quartz and Porcelain Slabs, and Tiles.
2. How do you ensure the quality of your natural stones?
We ensure quality through a rigorous process. Quality checks are conducted before, during, and after processing. A detailed QC report is prepared and shared with the client after the material is completely processed, ensuring transparency about the quality they can expect.
3. Can I request samples of the stones before placing an order?
Absolutely. We provide samples that can be delivered to your location. There might be minor freight charges applicable, borne by the customer.
4. What is the typical lead time for delivery of orders?
Delivery times vary based on the product. Generally, natural stones take between 2 to 4 weeks. Customized orders might require an additional 2 weeks for customization. These times are based on FOB delivery, with additional shipping time that varies depending on the destination port.
5. Do you provide customization options for stone sizes and finishes?
Yes, we offer a range of customization options. We provide different sizes and finishes, including slabs, tiles, cobbles, and various finishes like honed, rough, polished, flamed, and shot blast, tailored to the client's requirements.
6. How do you handle packaging and transportation to ensure safe delivery?
We prioritize the safety of our products during transportation. We utilize wooden pallets and crates for slabs and tiles. These packaging methods not only enhance protection but also facilitate easy unloading at the client's destination.
7. What is the process for placing bulk or large-scale orders?
We warmly welcome bulk and large-scale orders. Simply send your inquiries to our sales team, and they will assist you throughout the process, ensuring a smooth experience.
8. What kind of after-sales support do you provide?
Our commitment to our clients goes beyond the sale. We offer 24/7 after-sales support to address any issues or concerns that may arise. Your satisfaction and success are our priorities.