Q1: Are you a trading company or factory?
A1: HULK Metal is a comprehensive enterprise that not only has its own factory but also partner factories of the same standard asours. It also has a complete supply chain, which can provide you with more comprehensive services.
Q2: Is it possible to know how are my products going on without visiting your company?
A2: Yes, it is. After the cooperation is reached, we will plan a perfect production solution for you. The Quality inspection team will track the production process and give regular feedback on the production progress to you. Our factory will also provide pictures and videos at any time. We can also let you see the real status of the order production through video calls.
Q3: What if I am not completely satisfied with the parts I received?
A3: For small parts, HULK Metal offers pre-production and sample delivery services. You can perform various tests on samples. We will start mass production when you are satisfied. If the goods you received have any quality problems. We will take the corresponding responsibility and negotiate with you to solve the problem.
For large parts, HULK Metal recommends that you purchase a single piece for trial and then decide whether to continue the order.
Q4: How do you ensure the quality of my parts?
A4: First, HULK Metal will provide sample delivery service. You can test the properties of your samples. We will mass-produce the order after you are satisfied.
Secondly, the quality inspection team will track the production of the order and provide feedback on the inspection data. You can also participate in on-site inspections via video calls.
Thirdly, we will conduct pre-shipment inspection to ensure that the product quality can meet your requirements.
Finally, we have quality assurance services, any quality problems will be properly resolved.
Q5: If I order a big quantity, can you give me a good price?
A5: Yes, why not? We will give profits to every customer who sincerely cooperates with HULK Metal. You can send us drawings and requirements and quantities etc. Our technical team will communicate with you and clarify more cooperation details and finally give you a more suitable production solution and a better quotation.