1. When can I get the quotation? We usually quoted within 24 hours after receiving your inquiry. If you are very urgent to get the price, please call us or tell us in your email, so that we can regard your inquiry priority.
2. How should I place the order?
Please show us your drawing, or let us know your request, and then we will provide you drawing for confirmation. Or you need rollers for famous brand machine, we normally have its drawing,so you just need to tell us your machine model number.
3. What’s your MOQ basis?
1 piece or 1 set,it depends on your actual requirement.
4. What about the lead time for production?
Usually 20-25days,but it also depends on the order quantity and the type of our products.
5.How to delivery the goods?
A5:We deliver the products by courier company
6.Are you a trading company or factory?
A6:We are direct factory with 17 experienced engineers and more than 50 employees as well approximate 5,000 square meters workshop area.
7.What shall we do if we do not have drawings?
A7. Please send your sample to our factory,then we can copy or provide you better solutions. Please send us pictures or drafts with dimensions(Length,Hight,Width),CAD or 3D file will be made for you if placed order.
8. Can we get some samples before mass production?
A8:Absolutely
9. Will my drawings be safe after sending to you?
A9:Yes,we will keep them well and not release to third party without your permission.
10: Is it possible to know how are my products going on without visiting your company?
A10: We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining progress.
11: If you make poor quality goods,will you refund our fund?
A11: As a matter of fact, we won't take a chance to do poor quality products. Meanwhile, we manufacture goods quality products until yoursatisfaction.