Q1.Are you factory or trade company?A: We are with 18 years experience factory located in Foshan Guangdong China.
Q2. Do you have certificates for your products?A: Yes,we have UL/CUL,FCC,RoHS,CE,KC,SAA,TUV GS,PSE,KCC,NOM,S-Mark,BSMI
Certifications.
Q3. Can I have a sample order for adaptor ?A: Yes, we provide free sample order to test and check quality.
Q4. Do you offer guarantee for the products?A: Yes, all the power adapter come with 3-5 years warranty.
Q5. How do you ship the goods and how long does it take to arrive?A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Airline and sea shipping also optional.
Q6. Is it OK to print or stick my logo on adaptor ?
A: Yes. Please inform us formally before our production and confirm the design firstly.
Q7. What's payment method do you support?
A: Our standard payment is T/T in advance, Credit Card , E-Checking, Paypal and Trade
Assurance on Alibaba.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective
rate will be less than 0.01%.
Secondly, during the guarantee period, we will send new lights with new order for small
quantity. For defective batch products, we will repair them and resend them to you or we
can discuss the solution including re-call according to real situation.