1. Quick reply within 24 hours. 2. DC Times guarantees all the products are inspected properly before delivery.
3. DC Times provides quality card, detailed installation guide and common problem solution,ensuring the customer to install our products correctly.
4. DC Times promises to provide solutions within 24 hours since quality objection raised by customer. Customer shall cooperate with the supplier to check the cause in order to confirm quality problem.
5. DC Times strictly fulfill the responsibility of after-sales service, being committed to warranty scope, implementing the national regulation for industrial products. We will exchange the defective products for free when quality problem has been confirmed.
Notices:
1. Never use or keep the battery under the high temperature. Otherwise it will cause battery heat, get into fire or lose some function and reduce the life. The proposed temperature for long-term storage 10-45℃
2. Never throw the battery into fire or heating machine to avoid fire, explosion and environment
pollution; scrap battery should be returned to the supplier and handled by the recycle station.
3. Never use the battery under strong static and strong magnetic field, otherwise it will destroy the protecting device.
4. If battery leaked, the electrolyte get into eyes, please don’t knead, please wash eyes by water and send to hospital.Otherwise it will hurt eyes.
5. If battery emit peculiar smell, heating, distortion or appear any unconventionality during using,
storage or charging process, please take it out from device or charge and stop using.
6. Never cut the battery in socket directly; please use the stated charger when charging.
7. Check the voltage of battery and relevant connectors before using the battery. It can’t be used until everything turns out to be normal.
8. Prior to charging, fully check the insultivity, physical condition and ageing status, since breakage
and ageing are never allowed; the pack voltage must not be less than 10V,if not, it’s abnormal and that battery needs to be labeled. The user should contact our Customer Service Dept and It can’t be charged until repaired by our staff.
9. The battery should be stored in half SOC. It needs to be charged once if out of use foras long as half a year.
10. Clean the dirty electrode, if any, with a clean dry cloth, or poor contact or operation failure may occur.
FAQ:
1.Q: Can I have a sample order?
A:Yes, we welcome sample order to test and check quality
2. Q:What about the lead time?
A:Sample needs 3 days, mass production time needs 5-7 weeks, it depends on order quantity.
3. Q: Do you have any MOQ limit?
A:Yes, we have MOQ for mass production, it depends on the different part numbers. 1~10pcs sample order is available. Low MOQ, 1pc for sample checking is available.
4. Q: How do you ship the goods and how long does it take to arrive?
A:It usually takes 5-7 days to arrive. Airline and sea shipping is also optional.
5. Q:How to proceed with an order?
A: Firstly let us know your requirements or application. Secondly, We quote according to your requirements or our suggestions.Thirdly customer confirms the samples and places a deposit for formal order. Fourthly We arrange the production.
6.Q:What is the terms of payment?
A:T/T, L/C, Alipay, for T/T it is 30% for deposit, the balance 70% before shipment for bulk order.
7.Q:How about the after sales service?
A:DC Times welcome you contact us at 24 hours per day, 7 days per week,your any questions will be highly appreciated.