FREQUENTLY ASKED QUESTIONS
Q. Are you a factory or a trade company?
A: We are professionally run jewelry factory since over 20 years now.
Q. How can I get your pricelist?
A: Send an enquiry of the product you like and we'll send you the prices.
Q. Can I get a sample to check quality before bulk order?
A: Yes, we ware happy to send you the sample for quality check before bulk order
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Q. Any guarantee for your products?
A: Our company's belief is "Quality is our culture!" never need to worry about the after-sale service, we will always be there to support you!
Q. Any certifications for your products?
A: We can offer you third party diamond certification, if needed.
Q. How about the shipping time?
A: Usually for sample order 3-15 days, for bulk order, its 3-5 weeks depending on order quantity and design.
Q. Do you support OEM/ODM service?
A: Yes, we do support OEM/ODM, we have experienced R&D team who can understand your designs at ease and customize it as per your taste.
Q What are your payment terms, any convenient and safe way for our buyers?
A: We can accept payments from PayPal or bank wire transfer.
Q: How do you do shipping? Is it safe?
A: We usually send goods by FEDEX or UPS between value of $300-$50000. If the value is under $300, we can use EMS/post office. They are all safe and fast, it usually take 6-7 working days for you to get the goods.
Q: If I paid for your company, how do I know if you sent out my goods ?
A: After you paid, we will arrange products and shipment soon. Once the goods are shipped, we will send you the tracking number which allows you to track your package location anytime.
Q: What's the sample policy?
A: If its our existing design, we will just charge you sample price and ship the sample. But if its a new design, we charge you a refundable one-time $50 development charge + the price of the sample. This $50 is adjustable if we get the bulk order for that design.
Q: How to visit factory?
A:You are always welcome to visit our factory in Jaipur, India. We can also give you a virtual tour of our factory by scheduling a zoom/ WhatsApp call.
Q. Who are we?
A: We are a Jaipur based Jewelry manufacturers, In the industry since 1985, selling Silver, Gold Jewelry & gemstones globally.
Q. How can we guarantee quality?
A: We can send you a pre-production sample before doing the bulk production which can stand as a quality benchmark for both of us.
Q. What can you buy from us?
A: Rings, Necklaces, Bracelets, Earrings, Color stones, Diamonds.