Products material?
Environmentally friendly plastic / fabric
Order shipping time?
In-stock products will be shipped within 3 working days;
tailored products will be dispatched within 3 to 10 working days(Please check the schedule on the product link for the latest delivery time).If still in doubt, please you can contact client service by clicking on the chat function in the store prompt.
International Transport Fee / Delivery time?
Depending on the items in your order and shipping destination, your shipping fees will be displayed on the checkout page after receiving your address and zip code.If still in doubt, please you can reach customer service by clicking on the chat function in the store prompt.
Where to ship from?
China.
What is the return policy if I receive an item broken or damaged?
We have corresponding strict inspection workflow before shipment, the purpose is to ensure the quality of the product;If there are quality problems with the goods received by the buyer, please contact our online customer service via chat function within one week.
I am a trade customer, can I get a discount?
Our clients business primarily to florists, wedding and event planners, stylists, caterers, hotels, restaurants, decorators and set designers,value for money is one of the strengths of our service. Different specifications prices are different, the link price is the price of the labeled size, for more information about other specifications or OEM/ODM products, please click on the link to the goods prompted CHAT NOW to reach online customer service, we will you with satisfactory solutions and services.you may also email us at mistawaylife@gmail.com.
Are the colours on the screen exactly the same as what a real person sees?
We work very hard to ensure that the colour of the product you view matches the colour you receive.
However, as you know, variations may occur depending on an individual's device and screen brightness.
How are orders packed and shipped?
2 packaging modes -
A: OPP bag + carton
B: OPP bag + inner box/foam + carton
Unable to place orders online. What should I do?
If you have trouble completing your order, please contact online customer service for assistance using the product link's chat feature. You may also email us at mistawaylife@gmail.com.