Q1: How does the Minew ESL solution work? What are the core advantages?
A1: Minew ESL solution consists of the software(the easy-to-use platform & APP) and hardware(high-quality gateway+ reliable ESL price tags). The solution utilizes the high-quality Nordic nRF52 chip and the latest BLE 5.0 technology which achieves faster speed and higher security refresh when updating the ESLs.
Q2: What sizes and colors of ESL do you have?
A2: We have the tags line available in 1.54",2.13",2.66",2.9", 3.5", 4.2", 5.8",7.5",11.6", 3-color/4-color/7-color and full color lcd screen edigital signage.
Q3: Can you customize our logo for future volume order?
A3: Yes, we support the white format/neutral label or OEM with your logo. Kindly contact us for more details.
Q4: What certification do you have?
A4: We have the basic certificates, such as CE / ROHS / FCC for products, ISO9001 / IOS14001 / ISO27001 / OHSAS18001 for factory, etc. For specific certificates, please contact us to discuss the details.
Q5: What are the advantages of Bluetooth Low Energy 5.0?
A5: Bluetooth 5.0 is 4 times faster than Bluetooth 4.0 with a wider communication range of 200~300 m; it also consumes less energy with more secured bit-level authentication control.
Q6: What's the function of a Gateway? l must use the Gateway to control the ESLs?
A6: The Gateway is a Bidirectional WiFi & Bluetooth base station that is used to connect Bluetooth devices to the Cloud platform. It's recommended the SOLO version labels in small scenes, which can be Standalone refreshed without Gateways.
Q7: What's the connecting distance of the Gateway?
A7: The connecting distance of the Gateway is between 15m to 60m in radius, covering a range of 300 square meters and 1000 quantity tags recommended bi-directional communication, depending on the environment.
Q8: How much is the Cloud license fee?
A8: We do offer you a quotation upon request.
Q9: We don't need your Cloud, can l connect it with my system or own the on-premise software?
A9: The Cloud Platform is an important part of the solution of the Minew standard ESL system. We can do remotely support the software local deployment installation on your server/PC/LAN.
Q10: Do you have an API system interface or SDK source code?
A10: The Cloud Platform is equipped with an open API for seamless integration with ERP/POS/Inventory system. We can provide the REST API document used for your system integration after cooperation and the NDA(non-disclosure agreement) is signed.
Q11: Are your tags waterproof or with any special designs?
A11: We have tags designed for waterproof, lightweight, V-shape, and T-shape, with holes, and ultra-thin.
Q12: Do the tags come with a warranty?
A12: Yes, the tags are covered by a one-year warranty with lifetime technical support, excluding the battery.
Q13: Does Minew provide service after the sale and any technical support?
A13: The operation instruction file & e-manual, technical support, and remote guidance service.