We provide Zero Risk Commitment, because we keep “Customers First” in our hearts.
We're responsible for any failure products caused by us. NO EXCUSES
*If the defect ratio is under 2% per order. Just tell us the quantity, we will send you replacements without asking any questions or requiring any pictures, texts etc before we send you replacements.
*If the defect ratio is over 2% or the problem is serious, just send the defective ones back to us with shipping cost on us. And we will send you free replacements immediately after confirming it.
And all cost will be on us.
*For the first order less than 100 (pcs or kits), if you find it not a salable product within one month and need your money back, though it's not a quality problem, you still have the right to get your money back.
Send the goods back and we we will take care of the shipping cost, and send your money back without any reasons.
Customer feedback
Company Profile
FAQ
1.Can I get samples before bulk order? Sure. Get samples tested before bulk order is important for you to get the right products for your precious oil. Tell us the qty of samples you need to test and the density of your oil. Then we will take care of the rest.
2.Can you do the design for us? Sure. Our professional design team are at your service.
3.What is the lead time and delivery time normally? Samples: Lead time no more than 2 business days. And it usually takes DHL 4 business days to deliver. Qty order: It will vary depending on the size of order, OEM etc. Our sales consultants will let you know detail time frame after understanding your requirements.
4.Is the quality of your goods high level? Sure. We focus on creativity and never do copies. Our original products are born with our mission. We care about every step that lead to a quality product. Our customers’ feedbacks are touching and encouraging as they cherish what we’ve put into the products.
5. How to order? Tell us the model and quantity you need. Get Latest Quote. Confirm order details. Reach trading intention. Order PI will be sent. After confirming the payment, we will ship out the order after balance paid, and then send tracking number for you to track the goods without concerns.
6.What is the shipping terms of novel? DHL,UPS,TNT,Fedex,EMS,Air Shipping,Sea Shipping Etc. We would also like to listen to your ideas on shipping method.
7.What is the payment terms of novel? Paypal(for first order and less than 1000usd),WU,T/T,Alibaba, Moneygram,Visa Etc.
8.Do you have warranty? Sure. Customers interest is always priority for us. We have Zero Risk Commitment to keep our customers away from concerns or loss because of quality issue. Our sales consultants will let you know more.
