WiFi/GPRS/GSM CID/SIA Protocols HEYI CMS Home Alarm System Security

Warranty:

1) At least 2 years;

2) We will be fully responsible for all items we sold to you. If you have any question or need help, pleae feel free to contact us by TradeManager/Skype/WhatsApp/Email at any time.

3) For the returned goods, please make sure they are same as the one we sent to you before.

4) Buyer will pay the shipping cost from his country to China. We will pay the shipping cost from China to his/her country.

5) Shipping/Handling/Insurance cost are not refundable.

Payment terms:

1) T/T bank transfer is suitable for big order

2)Western Union, PayPal or Alipay is suitable for sample order and small order.

OEM service:

We can print your logo on the products. We can re-design the packing box and user manual (customer local language) for our customers.

ODM service:

We can modify the software of our products. We can also develop a new system according to our customer's requirement.

After sales service:

We have special team work for after sales services 7*24 to help you solve any kind of problem.

Standard Complete Kit:

1) Control Panel: 1 pcs

2) Wireless Door/Window Sensor: 1 pcs

3) Wireless PIR Motion Detector: 1 pcs

4) Remote Control: 2 pcs

5) RFID Card: 2 pcs

6) Power Adaptor: 1 pcs

7) User Manual: 1 pcs

8) Installation package: 1 pcs

Delivery Method:

1) we always send goods to our customers via DHL/UPS/FedEx/TNT/EMS express.

2) If you have forwarder or agent company in China. We can also send goods to them.

3) Sea delivery is available for big order, such as 500 kits.

Delivery time:

1) within 1-5 working days for sample order

2) within 15-30 working days for big order (such as 1000 kits)

1. Payment Method: T/T, Western Union, Paypal, Alibaba Trade Assurance.

2. When can send out sample for quality test?
After received payment, sample will be sent within 3 days and advise tracking number.

3. Can I rebrand the products? What’s the MOQ?

Yes, rebrand is one of our spacial services. Usually, for adding logo to alarm host, 300pcs is free, but more details please feel free to contact us.

4. How many years for warranty?
Product replacement in one month, two years service warranty, lifetime maintenance.

5. What is the lead time?
Sample needs 1-3 working days, mass production time needs 15-30 working days for bulk order (custom order) 5000pcs.

6. How will we proceed the order if I have logo to print?
Firstly, we will prepare artwork for visual confirmation. If the color and position are right, we would make sample firstly from silk print factory and take picture for your second confirmation before mass production.