1. Are you the factory or trading company? A: We are the manufacturer and trading company. We have two cat litter factories and in cooperation with more than 50 reliable pet product factories. 2. Why we should to choose you? A: We are the professional pet products supplier in China 1. Customization available – custom colors, design and packaging 2. Samples available – you can claim a sample from us, it usually takes 3-10 days using express delivery 3. Wholesale available – we accept small orders 4. Big variety of products – we have a very rich pet product line where you can find products which meet your needs 3. What about the pricing and discounts? A: The price depends on following factors: 1. The type of the products 2. The order quantity (the more order quantity is, the higher discount you can get) 4. How about shipping cost? A: We can offer 3 ways of delivery 1. Express company like FedEX, DHL, EMS. 2. Air transportation - fast but custom clearance is necessary. 3. Ocean freight – the best way for large cargo (starting from half 1x20GP), cheapest but slow. 5. Do you have after sales customer support? A: All our clients can enjoy high grade after sales customer service 1. If the goods or packaging are damaged, we can change you damaged goods for free 2. We will help you to track your shipments after dispatching
