1. Samples will be delivered within 5 working days. 2. Goods will be delivered mainly by DHL/FedEx/UPS/TNT ect. 3. For bulk order, shipping time need to be confirmed. 4. 1-2 years warranty since delivery date.
Our Service
NPET is a team dedicated to provid you with the best customer experience. -30 days moneyback guarrantee for no reason upon dilivery. -24 months warranty for quality issue. -Speed and friendly customer service team -Please feel free to contact us, we will reply within 24hours. Whether it's your first NPET purchase or you're back for more, rest assured that we're in this together: All NPET products are backed by a 24 month warranty. We're committed to creating great products backed by friendly, responsive service to delight our loyal customers around the world.
FAQ
Q1. What's your main product? A1: NPET main product is for pet supply like cat water fountain and pet camera monitor .
Q2. What is your MOQ? A2: We accept small sample order less than 5 pieces, sample test is warmly welcomed for customers. For OEM order, MOQ is 500pcs.We will do FOB Shenzhen price when your order reach 1000pcs.
Q3. What's the universal lead-time for order delivery? A3: 1-3 working days for sample and small order, by International express: DHL, UPS, FedEx. 7-10 working days for bulk order, OEM & ODM sampling time: 15-25 working days. Mass order: by sea, 11-40 days (According to the port of destination of each country different , the ETA Date will be different)
Q4. What are the payment terms? A4: We accept T/T, Paypal, western union and trade assurance. 100% payment for samples torder. For bulk order and mass production, the payment term is 30% deposit and the balance paid before shippment. If there are other kinds of payment, please contact us for more information.
Q5. What Is Our Quality Warranty? A5: All products before shipment are strictly inspected and tested by our QC department. The quality warranty is 12 months. When you found defective products, please collect pictures or video and send to us. Our quality department will check where the problem is. If defectives in the quality warranty range, we will arrange replacements in next order.
Q6. Do you print Logo on products ? A6. Yes. We have ourselves LOGO (brand):NPET, which have the trademark cetificate. And we can do customer 's Customized Logo Printining, OEM or ODM orders are welcomed as well.
