Q:Which product is hot sale in your company?
A: LiFePO4 battery 230ah, 280ah, 302ah, 50ah; 12V,24V, 48V LiFePO4 battery pack and so on.
Q: Why is my UPS or Fedex shipping number not updated?
A: This is normal as in tariffed countries our packages must pass through your country's customs before they can be delivered to local UPS or FedEx. After going through the customs and updating the shipping number, usually, you can receive the goods in 3-5 days.
DIY reminder the battery needs to get the cells balanced with the same voltage before assembling. Later if this happens don't know how to assemble or unbalanced assembly is not accepted. Please consider before ordering, place an order means you have agreed. Thank you for your cooperation!
Q: Does your product come with a product warranty?
A: Yes. Our battery and charger all cover with warranty.
For LIFEPO4 battery: 5-10 years warranty. For charger: 12 months product warranty.
Q: What is Returns Policy ?
A: If it is damaged during transportation and cannot be used, we will refund it and do not need to return it, but we need to confirm whether it is our battery. Because each battery has a fixed label and QR code, we will take photos video and send a test video of each battery to the buyer before shipment.
Q: Do you have BMS ?
A: Yes, we have smart BMS with balance, please contact us.
Q: How do i know whether you've shipped my order or not?
A: Tracking No.will be offered as soon as your order be shipped out. Before that, our sales will be there to check the packing status, photo of the order and let you know the detail shipment information.
Q:Which shipping methods you usually take?
A: Train/Sea DDP, Express. We can also ship with your own shipping agent.