Q1. Are you factory or trading company? We are shareholder of factory.
Q2. What is the company's quality system? Our company has own research& development and production base,the products have been calibrated by central laboratory professionals before they leave the factory,ensure the accuracy of test results. We also have advanced manufacturing technology and technology in the field of environmental test engineering in the world,and obtained a number of technical patents.
Q3.Certificate & Quality. CE and ISO certified for most products. Good quality firstly to avoid any defective products, Protective packaging to avoid destroy during delivery.
Q4.How about your company product after-sales service system? We can provide a lifetime repair guarantee. We have agents in some countries, they can provide door-to-door service.If there is no agent our professional pre-sales and after-sales department can reply you within 24 hours for any technical problems. We could provide Online instruction; Real-time support by video-call or voice-chat, During warranty time, we can send product accessories when you need for free; Technical guidance is free and ready forever.
Q5.Our country's power supply and plug are different from China, how do you solve it? We can equipped with a converter and plug that in accordance with your local requirement
Q6.Packing method? Plastic mask and foam film are used as inner packaging,and the outer packing is packed in standard export wooden case.
Q7.How to ensure the customer standard use the instrument? We can provide the operation manual of the instrument and the instrument and provide relevant installation and operation video if necessary.If you have specific requirements, we can also arrange engineers to conduct equipment operation training in the customer company.
ABOUT SHIPPING Q1.Order processing? According to the contract signed by the buyer and the seller when we complete the manufacture of the product please allow 12-24 hours of processing time to ship your order. Equipment orders will take up to 2 weeks before leaving our warehouse.(Order processing is done during normal weekdays only, no holidays or weekends.)
Q2. Shipping methods? Support shipping methods such as shipping and air transportation.
Q3.Order tracking? An online order can be tracked by login to your account.Please allw24 hours after order is shipped to see logging details. If you need a tracking number for your order, please send an email to us with your order/invoice number.
Q4.Import/export tax,duty, GSM, Customs Clearance, and etc? All import/export related expenses are the sole responsibility of the buyer, charges will vary from country to country.Please consult with your local import experts or transportation carrier for more details.
Q5.Lost or Stolen packages? Please report all lost or stolen packages to us at the earliest possible time.An investigation will be open soon after reporting the incident to us,and a final ruling will be issued by the carrier for the claim after 10-15 business days. A replacement package will be sent as soon as the claim is accepted by the responsible carrier.