Q1. Can I have a sample order? A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 5-7 days, mass production time needs 4-6 weeks for order quantity more than 1000 pcs.
Q3. Do you have any MOQ limit for any item?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order?
A: Firstly let us know your requirements,application and UVC lamps you choose.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on electronic ballast?
A: Yes. We can print your logo on electronic ballast, but MOQ is 300 pcs.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q8: Do you have any certificate?
A: Yes, we have CE and UL certificates for some ballast types.