FML 200F FortiMail 200F 1200 X Fortinet Devices/virtual Domains Security Firewall

1. Q:How about the delivery and Warranty?

A: F5 Network product with 8 weeks after order placed, Warranty was based on the service duration.

2. Q: F5 Service.(Standrard service  and premium service).

A: Standard service(8*5*NBD)

F5-SVC-BIG-STD-L3(1 year duration, price is 7%of it’s hardware,open case by master disctributor)

F5-SVC-BIG-STD-L1-3(1 year duration, price is 12%of it’s hardware,open case by buyer themself)

A:Premium service(24*7*4)

F5-SVC-PRE-L3(1 Year Duration, price is 12%of its hardware)

F5-SVC-PRE-L1-3(1 Year Duration, price is 17%of its hardware)

Not all device albe to buy STD service,eg,VIPRION could only buy PRE support.

3. Q:Which Brand You are good at?

A:Juniper, Fortinate,F5, Quantum are we are very strong, but we are also good at extreme, dell server,check point, Huawei, Aruba,netapp.

4. Q:Can you give credit to us?

A: Regards this, we need to start from small order and see each others commitment then we discuss this terms, and we suggest your team to use L/C for payment.

5. Q:If our device have problem, how can help.

A:We offer 1 Year free RMA service, if device got problem we can open case from Cisco TAC or fortinate or F5 to help you team for trouble shooting.

6. Can you give us dedicated account for juniper,fortinate,F5,Vaware if we place order?

A: Yes , we can.

7. Q: Do you work on refurbished and used product?

A: we focus on providing new original product, and for those are for end of sale, if customer insist to get it, we try to find them the used and refurbished device, and it is only case by case.