1.Q: Can I order samples? A: Absolutely yes. Our MOQ is one piece.
2. Q: Do you have your own brand and patent? A: Yes, Hysen is a brand and as we have own R&D team that we apply for our ownpatent for some appearance design or program. You will see the marks in our product information.
3. Q: Can you customise according to our demand? A: Yes, we support OEM/ ODM， Welcome to order our products.
4. Q: How to place the order? A: 1. place order diretly on Alibaba, but still don't forget to contact us.
2. Email us about your order, we will get back to you soonest.
5. Q: How do you ship my order? A: For small orders, we usually send by Express, Ex. DHL, UPS, Fedex etc. Others will delivery by sea or air.
6. Q: How long would I receive my order? A: Usually sample orders would ship within 3 days, bigger orders may take about15~25days, customised orders would take longer that you can consult us.
Our Services
1. Fast Response
We will reply your any questions within 24 hours, help you to solve the problems.
2. Tutorials & Explanations We will write or take the turorial videos for you understand our products and use it. Let you introduceto your customer easily.Make everything simple.
3. Delivery We will try our best to guarantee every order shipped in time, and will offer the tracking notice as well as the package photos.Making you feel more at ease.
4. Certificates, Patent & Warranty Our products all have CE, RoHS etc. certificates, parts of them have own patent. We also offer 2 years warranty period. Giving you more confidence.
5. After-sales Service We value every comment & complaint from you and your customer, will try our best to solve theproblems together.
