FAQ
1. Are you a factory or trading company?
A: We are factory .
2.Can I mix different items in one container?
A: Yes, different items can be mixed up in one full container.
3. What is your terms of payment?
A:T/T 30% as deposit, and balance paid against B/L copy. We'll show you the photos of the products and packages before you pay the balance.
4.How about your delivery time?
A: Generally, it will take 15 to 30days after receiving your advance payment. The specific delivery time depends on the quantity of your order.
5.Can you produce according to the samples?
A: Yes, we can produce by your samples or drawings.
6.What is your sample policy?
A: We have two kinds of samples.
1)Free sample : Sample is free for the standard product, customer only pay courier cost.
2) Charged sample : for the customized product, the customer should pay both sample and courier fees.
7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
8. How do you make our business long-term and good relationship?
A: (1) We keep good quality and competitive price to ensure our customers benefit ;
(2) We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
9.After -sales service
A:We have QC department to guarantee the quality before delivery, If the products have any quality problems, our company will be responsible for it.
10.Do you have any Audit Reports ?
We have BSCI and ICTI report.
All the products are Eco-friendly , 100% non-toxic and all can meet EU and CA test requirement .
Besides, we can provide certificate as per different regions and countries required.