1.Are you a manufacturer or a trading company?
We are a professional Led light strip manufacturer, with 8000 square meter and located in ShenZhen GD province China.
2.Do you offer free sample ?
Yes, we can offer free sample. Just send us an inquiry and our sales engineer will reply you within 12 hours.
3. Do you have MOQ ?
Some types have moq but 1 piece sample is always welcome.
4. What is the main market for Starwire?
We are selling more to Europe, Australia and north America because the markets have high quality standard for LED products. The rate stands our turnover up to 60-70%. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for other regions.
5. What LED do you usually use for your LED products?
We have two kind of LED chip. One is brand LED like SAMSUNG, Epistar and Sanan with LM-80 report; the other is customization or chips clients provide.
6. What is Starwire lead time?
Usually in 8-10 days for non-waterproof order, 2 weeks for waterproof order. Sample lead-time is always 3-5 days. For OEM/ODM products, delivery time depends on the request of product.
7. Can Starwire do custom assembly or offer OEM product?
Starwire are experienced in OEM/ ODM/ OBM service and finished many new items with clients. We welcome good and unique design, willing to develop products with customers together.
8. Do you have warranty for products?
Yes, we mainly provide 5 years warranty for most items and 3 year warranty also available. During the period, if customers have the approval showing product quality issues and if certified by Starwire engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by us.
9. Does Starwire design its products?
Yes, Starwire design and assemble many products. Our engineers have rich knowledge of optics, electronics, mechanical, structural and thermal management, as well as light control technology. We have 9 appearance patents and 6 structural patents.
10. How to buy Starwire products?
You can directly click " Contact Supplier " to send us inquiry, our sales team will get it and respond immediately.