A: We are cosmetic manufacturer(Factory) over 13 years history with OEM/ODM.
Q: Can I customize my own products?
A: Yes, we are glad to receive your customize requests, the colors, shapes, capacities and functions; meanwhile the M.O.Q. should be considered.
Q: How do I place the order?
A: Advisory -Specifications confirm - -P.O. confirm-deposit- Our Factory-balance due-shipment.
Q: How about the after-sale service?
A: We have Sales Department for customer service; you can easily contact us by Whatsapp, E-mail, SKYPE or Telephone.
Q: How about import customs fee?
A: Please pay attention: Our sales will declare the custom value as customers require normally. Import duties, taxes and charges are not included in the item price or shipping. These charges are the buyers responsibility. Please check with your country customs office to determine what these additional costs will be prior to bidding/buying. If the goods were turned back or destroyed for unable customs-clearance, the related cost will be paid by customers.
Q: what's the payment terms and deposit?
A: 50% deposite and balance prior to delivery. The payment accept Alibaba trade assurance( Highly recommended),T/T, West Union, Paypal,etc (If the other payment method also can contact us.
Q: How does your factory do regading quality control?
A: Quality is priority. Our people always attach great importance to quality controlling from the production beginning to the end.
1)All raw material we used are environmental-friendly.
2)Skillful workers care every details in handling the producing and packing processes.
3)Quality control department specially responsible for quality checking in each process.