Q: Are you OEM factory or trading company?
A: We are OEM factory. And we are confident that our equipment, management,technical engineers are among the best in the field.
Q: What is your payment methods and payment terms?
A: Alibaba Trade Assurance, LC, Wire transfer (TT), PayPal, Wechat, etc. 30-100% deposit and balance before shipping.
Q: What information do you need from me if I have a request?
A: We promise would be a good consultant if you are not certain about your detailed requests. So just feel free to
contact us. But it would be perfect if you could provide below full information. That would be very helpful to shorten our
1) Product model (you can send a picture) 2) Material 3) Dimension (For customized models products, a draft paper
would be perfect) 4) Coating demands (For products that need precious metal coating) 5) Applications 6) Quantity
Q: How to start an order?
A: 1) Contact us
2) Communicate detailed demands
3) A formal order proof would be send to you
4) Deposit payment before production.
5) Start production after receiving your payment.
6) We would keep you updated during the whole production process.
7) We would send you photos before delivery
8) Balance payment before shipment.
9) Photos, Tracking number, all the related files would be updated with you too.
Q: What's your sample Policy ?
A: 1) For ceramic products: Various models available in stock, but would keep changing everyday. You are welcome to ask me for
real-time inventory data. If we do not have the dimension you want in stock, we could recommend closest dimensions;
2) For metallic substrate/ catalyst, Catalyst converter and Catalyst mat Customizing available for MOQ of 1 piece. You are welcome tocontact me for best offer with any dimension.