Thank you very much for your interest in Dontalen products and Dontalen Company, below are few questions you may want answers.
Q1: Are you trading company or manufacturer?
Dontalen is the manufacturer of catering equipment,kithchenware and buffet products,established in 2008,from 600m² to now20000m²
ADD:New River Road NO.5,Shatou Industrial Zone,Shunde District, Guangdong Province, China
Q2:How can we make sure the quality from your company?
We accept any trial orders on trade assurance in Alibaba platform. So you can trust our company and our product quality.
Also,we have QC team to inspect the quality before delivery.
Q3:Do you accept OEM & ODM project?
A:We are 100% sure to work with new projects if it’s our factory advantages.
Q4: Can I get samples?
A: Of course.We can offer free sample for the new idea for old customers. For new customers, sample charge is required, which can be returned once you place an order. Therefore, sample is free of charge!
Q5: Could you accept small quantity and mix container order?
A: Yes,trial order for small quanity is welcome as long as we have stocks,please kindly let us know your request.
Also we welcome to mix kinds of items for a container.
Q6: What’s the lead time?
A: For small quantity in stock items, the delivery time is about 3-5days after the payment. For container order, the delivery time is 20-40days after deposit payment. Meantime,delivery time is always on time.
Q7: Where is the loading port?
A: Guangzhou, Shenzhen,Jiangmen are our normal loading port. We also could deliver your ordered products to the place you request.
Q8: How about the payment method?
A: T/T will be the best, but we can also meet your needs if you want to pay in another way. Western union/paypal/LC and so on.
Any question, please feel free to let me know, you are welcome any time. We believe our honest and hard-working will bring you much help