2.we notice EU warehouse team arrange for shipment 3.Express delivery of goods to customers
Company Profile
Shenzhen fuying is a direct manufacturer of electric scooters, Our products refer to the following industries: Leisure sports vehicles, outdoor sport products and Home cleaning products.We have passed ISO9001:2008 Quality Management System, and got the certificate of identification code (WMI) for world vehicle manufacturer in hand. Our company has become a well-known company which has certain influence and scale in the industry.With 16 years' endeavor and development, we have established a modernized product research and development center, a full equipped production line, a testing and proving ground for carload, an efficient E-business platform and a perfect management system. We stick to the principle of "setting scientific and technological innovation as forerunner, regulating management as basis, and excellent manufacturing as fundamental". In line with the advanced design theory and the way of "making research and development by cooperating with colleagues"We have stock in EU warehouse, fast delivery and competitive price is available.
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R&D Professionals And Skilled Engineers
Our team of R&D professionals meticulously analyze trends in consumer behavior to ensure that our products always meet the market demand. Once an idea for a product is identified, our highly skilled engineers use innovative methods to bring product conceptions to mass production.
Strict Quality Control
In order to produce products of great quality, we follow strict quality control guidelines throughout the entire manufacturing process. We routinely preform raw material inspections, production inspections, and before-shipment product tests.
Industry Leading Marketing Support
Gain access to the industry’s most powerful media resources around the world, we provide localized marketing plans for our retail and distribution partners across the globe.
Guaranteed Customer Service Support
Our customer service agents are professional, reliable, and responsive to all types of after-sale inquiries. In-House Manufacturing We own a 5000m² factory which employees over 500 staff that are skilled in the production of high-performance electronics. In-house manufacturing allows us to better work with our retail and distribution partners to best customize our products for local markets. Grow Your Business With KUGOO We have already served many great distributors and retailers; and we are ready to plan, design,and deliver great products perfect for your business.
KUGOO after service
Warranty Info
KUGOO provides a reliable warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
Each dealer is under contractual obligation to offer a warranty certificate. If your KUGOO product has a warranty related issue, you must retain the original purchase receipt, your Limited Warranty, and eligible warranty claims to verify your warranty eligibility.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by KUGOO or KUGOO’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Process:
● Buyer must provide sufficient proof of purchase. ● KUGOO must document what happens when buyers troubleshoot the product. ● The defective item’s serial number and/or visible proof depicting the defect are required. ● It may be necessary to return an item for quality inspection. ● For defective items that KUGOO needs to have returned, warranties on those replacements are voided if the wrong item is returned to KUGOO or if the defective item is not returned. ● You must include your defective Product within the original packaging or dealers’ approved packaging.
Valid proof of purchase:
● Order number from online purchases made through KUGOO or KUGOO’s authorized resellers. ● Purchase receipt, your Limited Warranty, and eligible warranty claims. ● Dated sales receipt from an authorized KUGOO reseller that shows a description of the product along with its price.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty claims for product defects expire their original warranty timeframe after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe warranty claim request period, whichever is longer.
THE WARRANTY SHALL BE VOID AND ALL RIGHTS FROM IT SHALL BE LOST IN THE FOLLOWING SITUATIONS:
●The product hasn’t been commercialized by KUGOO or any of its authorized dealers. ●The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment/accessories. ●The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events. ●The faults are caused by dirt,impurities, water, foreign bodies, etc., where applicable. ●The product was used in the rain and/or driven through a body of water with a depth bigger than 4 cm. ●Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them. ●Damage and defects due to improper handling and transport made by the buyer. ●Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions. ●The product has not been used according to the conditions of the user manual. – link Product’s faults are caused by vandalism or similar causes. ●The warranty duration has expired.
Support:
For technical support please contact us . If you can’t get in touch with the reseller from where you bought the scooter, you can contact us directly. Click here to Download KUGOO After-sales Policy
FAQ
1. who are we? We are based in Guangdong, China, start from 2020,sell to Domestic Market(15.00%),Eastern Europe(14.00%),Southern Europe(14.00%),Western Europe(13.00%),Northern Europe(13.00%),North America(8.00%),South America(7.00%),South Asia(5.00%),Southeast Asia(3.00%),Central America(3.00%),Mid East(2.00%),Africa(1.00%),Oceania(1.00%),Eastern Asia(1.00%). There are total about 101-200 people in our office.
2. how can we guarantee quality? Always a pre-production sample before mass production; Always final Inspection before shipment;
3.what can you buy from us? Kugoo scooter,scooter,scooter parts
4. why should you buy from us not from other suppliers? null
5. what services can we provide? Accepted Delivery Terms: FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,Express Delivery,DAF,DES； Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF; Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow; Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,French,Russian,Korean,Italian
